AIP INTELLIGENCE // 05
Aftersales Intelligence
Aftersales Intelligence
Aftersales Intelligence connects customer, vehicle, service and loyalty data within AIP. It helps aftersales leaders investigate retention gaps, identify missed service opportunities and prioritize relevant interventions. Tracking subsequent visits, customer response and service value supports the evaluation of retention and loyalty activity.
01 // Aftersales Intelligence
Aftersales & Retention
Challenge: service teams often wait for customers to make contact, while vehicle age, mileage, service history and contract events are not used consistently to identify timely retention opportunities.
Solution
Aftersales & Retention analyzes available customer, vehicle and service-history signals to identify relevant retention opportunities. It helps teams prioritize consent-aware outreach and review subsequent customer response and service activity.
BUSINESS IMPACT
- Earlier identification of retention opportunities
- More relevant and timely service communication
- A more proactive aftersales operating model
02 // Aftersales Intelligence
Integrated Loyalty
Challenge: network-wide loyalty programs and aftersales promotions are often managed through manual rules, fragmented verification and complex dealer settlements, limiting control and scalability.
Solution
Integrated Loyalty centralizes promotion setup, customer eligibility, discount validation and dealer settlement. It also supports targeted retention communication, giving the importer a more consistent and measurable way to manage loyalty activity across the network.
BUSINESS IMPACT
- Central control of loyalty programs and promotions
- More consistent rules, validation and dealer settlement
- Better visibility of retention activity across the network
Which challenge is limiting performance today?
In a 30-minute discovery call, we will clarify the desired business outcome.